While a lot of posts here detail the bad experiences that customers had with certain companies, we strive to become as balanced as possible by also telling tales of companies with good customer service, hoping that this will inspire other businesses to ensure customer satisfaction.
In a recent survey of the Institute of Customer Service asking 24,000 people about certain institutions, long-haul airlines Virgin Atlantic came out on top of the transport sector. More on this here at the TravelDailyNews.com
Link: By the Institute of Customer Service - {Travel Daily News}
