Companies always have the task of balancing the need of customers to gain access to post-sales support services and the cost of providing such services. These days it may sometimes seem unrealistic to spend much on customer support when the rest of the business' components are flailing.
What they have to develop now is a task-oriented self-service model where customers get to resolve most of their queries on their own.
We welcome your comments on this post in the Wilbur Corncob's Blog. That means a comment on this post, not something about some other topic.
Name: (required)
Email: (required, not published)
Comment:
Note: Your comment will be immediately submitted and you will have no opportunity to review to edit it.
It is recommend that you register on Wilbur Corncob's Blog and login so you can include full html (ie: links). We don't have a chapta because we think we're smarter than the spambots.
20090405-144743-Self-Service-Customer-Service
* com * top 100 * 10 * 93241771 * Blog * Espanol *
Have you added a link to us from your website? (93241771):
