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By Website Introductions at 11/17/08 17:57
Almost all service rendering business believes that the "customer is always right". They should, cause if they don't, customers that will remember a bad impression about the services they've received won't be coming back and there is chance of receiving a negative impact on the business. It all depends on the "momment of truth"Jay Carlson from Scandanavian Airlines coined the phrase "Moment of truth" where is the time when an interaction occurs between a customer and the service provider which can and will leave either a positive or negative impression on customer. Link: Maximising service Tags: customer service • momment of truth • scandanavian airlines • impression •
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By Website Introductions at 11/03/08 16:58
Man power and employment is still the main key for large companies and businesses to survive and succeed. Therefore, companies and businesses should properly utilize these man-power to the benefit of their company.Customer service assistance is one essential element in the success of a company. Properly orienting their employees to create a good and lasting impressions to their valued and new customers is a must. On how and why can be read here: Link: Customer service is the new marketing : Headlight : Digital Automotive Marketing Tags: new marketing • customer service assistance • impressions and marketing •
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