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Why Customer Service Is Bad

04/24/09 22:54

In truth, a lot of companies would not want to hear customers complaining about their products and services, but they are forced to give that kind of customer service, or risk losing their businesses.

This podcast, "Why Customer Service Is Bad," tries to explain the behavior behind the long waiting lines and what-not. Check out the link here at USNews.com

Link: Podcast: Why Customer Service Is So Bad - Alpha Consumer (usnews.com)

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