Wilbur Corncob's Blog September Archive

Shedding A Bad Service: Airlines Versus the Customers?

09/23/08 23:30

Airlines are the gateway to a country, thus the pressure and privilege of ensuring the security and convenience of every passengers are burdened by these companies. What happens when airlines experience an economic downfall which is reflected with the decrease and compromised customer services? The answers and other damage control methods against the slow travel season, expensive oil prices, and furious customers can be read here.

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Tags: bad service • airlines on the rocks • slow travel season • damage control •
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Customer Service: A Laughing Matter?

Customer Service is one essential key fro success of a company by providing customer care and services to its valued or new customers. The challenge here is how to motivate and increase the productivity of customer service representatives and staffs in providing quality services for the company's customers. Customer service task is no laughing matter but one speaker begs to differ. Read about how he motivated these representatives in Annual Call Center Exhibition which can be read here.

Link: destinationCRM.com: Customer Service Is No Laughing Matter. But Laugh Anyway.

Annoyed at the Mall

Monday I went to the mall to grab a quick bite to eat and get some money from the ATM. My first annoyance was the 3 ATMs I went to were all out of local currency... I could only withdraw US$100 bills.

Now it seems as a commercial center that is fueled by money, especially local currency, the mall management would see to it that the ATMs were always stuffed with money. What store would want to be localed in a nice location where people were hindered at their efforts to get money to spend!?!?!

Next, I wanted a salad an figured the Salad Bar at "Eat" might be a good place to start. Ick. They didn't have a thing that was fresh... everything in the "salad bar" was cooked. Another phrase that started with "Eat ----" came to mind!

I so settled for a salad at another place. Half was through I realized the menu said it came with Pita bread... there was none in sight. I didn't really want it... but it was annoying as I felt cheated by getting less than the menu listed.

Be A Consumer Troubleshooter

When you've got a problem, try to talk things out. When you think you are right about an issue, try to negotiate and settle things peacefully. When everything screws up, try to calm down and plan your actions.

These is the philosophy of the troubleshooter, or in the case of consumers, a consumer troubleshooter. Tips and stories galore may be read here at Troubleshooter Blog.

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The Right Way of Complaining

Everybody has the right to complain when the products they bought are not living up to its advertised characteristics.

But when we complain, we don't go there and shout at the people to supply you with what you need. You still have to remember a lot of things if you want the companies to take your complaints seriously. We will list them down here at the Wilbur Corncob Blog.

Of course, sometimes nobody is "responsible":

YouTube Video

For more tips, see: Link: How to complain to get what you paid for