Wilbur Corncob's Blog October Archive

Exceptional Customer Service Worthy of Award

By Website Introductions at 10/27/08 23:15

More than just the high profits and the increase of production, one essential element of a business' success is through customer services. Customer services are not only acclaimed by consumers but by award-giving bodies as well and one of which is the PA Consulting Group. The exemplary and prestigious "ServiceOne Functional Achievement Award" was given to Florida Power & Light Company for providing quality customer services. More about the award and FPL's performance can be read at the permalink below.

Link: FPL Recognized for Exceptional Customer Service - MarketWatch

A Smile Each Day Keeps the Robbers Away

Customer service has always been a major factor in the success of any business which involves interaction of a company to its customers. Who can tell that a good customer service can save a business as well? this is what happened recently as two banks were almost robbed but because of a good customer service and a smile they shoo of the threat of being robbed. An educational and worthwhile read of the rest of the story can be read at the permalink below.

Link: Local News | Service with a smile likely helped avoid bank robberies | Seattle Times Newspaper

Comcast Sees the Light with its Cyber Help Team

Comcast has never been known to be one of the country's better cable providers. It has consistently places below the customer surveys for its apparent deafness to consumer complaints.

Recently, however, it seems that the cable company has seen the light. Comcast has formed a group of people that will scan the Web for complaints and try to resolve them--without waiting for customers to call the company.

Link: The Canadian Press: Comcast startles customers with cyberteam help

Advantage Tire's Main Man

Dave Boettcher of Advantage Tire has been on the business since 1992. They retail tires and sell customized lift kits, vehicle accessories, brakes, and shocks. They also do alignments and have a full details shop.

Boettcher, after graduating for high school, went to work for his uncle in the same line of business. He said he was inspired by his uncle's straight and honest business attitude where he as an owner deals with helping customers on a daily basis.

Link: MailTribune.com: Home Grown: Customer service sets the tone

Customers like excellent customer service

You better give your customers positive customer service experience, or else they would spread the negative news to their friends and colleagues, eventually avoiding contact with your company.

This is according to a recent survey published by the Wall Street Journal. The survey just shows that customers value after sales service more than anything else, so think twice before cutting costs.

Link: Business Technology : Customer Service: Old Technology is Often the Best

PSC to require human customer service representatives

When it comes to customer service, nothing would be better than real human beings on the other end of the line. Who would want to listen to answering machines all day long?

At least the Mississippi Public Service Commission already noticed the difference between computer respondents and real respondents. They will be holding public hearings on a proposed rule to require companies to have real human beings as call service attendants during office hours. Smart move.

Link: PSC May Require 'Better' Customer Service

IT Consumers Wants Best Customer Support

Customers of ICT technologies are willing to pay for higher value services, more particularly if they are with the companies that gets the total value of IT. They ask vendors business value/ROI why they should pay for the services.

End users engage consultants to improve services and support they receive from their vendor and channel partners.

Most clients complains about the service they want and need that they have paid for. The say that technicians they've talk to, don't know the technology as well as they should need to, they don't know how to talk in business language or even something like as keep appointments as originally planned.

Link: The decline of customer service in IT

A Customer Service Policy Implementation

What makes a consumer keeps on coming back for more products and services besides a company's "products and services"? The answer is customer service and representations. These customer services generally involves inquiries, technical support, repairs and complains management. Thus customer service representatives and staffs should be well-trained in implementing a company's costumer service policies. A helpful tip about this can be read her.

Link: How Can I Train My Staff on My Customer Service Policy? - NYTimes.com