Wilbur Corncob's Blog November Archive

Ticket Buying Tips

11/29/08 23:53

Purchasing travel tickets online can become really annoying especially when you see an advertisement online. The highly dynamic nature of travel pricing may give anyone the impression that these companies are just baiting. So the best that we can do is to not expect.

And follow these tips from CNN.com

Link: Unfair fares: 5 shopping strategies - CNN.com

Tags: travel service •
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Bad Customer Service

The days of excellent customer service are probably gone already. Many people are noticing the indifference--or sometimes, rudeness--of customer service representatives towards them. I may not have any statistical data with me right now, but I am pretty sure you notive this trend. What causes and how can it be possible stopped? Let's ask TheTownTalk.com.

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Moment of Truth

Almost all service rendering business believes that the "customer is always right". They should, cause if they don't, customers that will remember a bad impression about the services they've received won't be coming back and there is chance of receiving a negative impact on the business. It all depends on the "momment of truth"

Jay Carlson from Scandanavian Airlines coined the phrase "Moment of truth" where is the time when an interaction occurs between a customer and the service provider which can and will leave either a positive or negative impression on customer.

Link: Maximising service

Missing Gift Card

It's bad enough that a lot of people complain about their services. But it is even worse is that you are tricked into something because you are expecting a gift card but didn't receive it. Ah, folks, the wonders of Verizon.

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New Marketing Power Through Customer Service

Man power and employment is still the main key for large companies and businesses to survive and succeed. Therefore, companies and businesses should properly utilize these man-power to the benefit of their company.

Customer service assistance is one essential element in the success of a company. Properly orienting their employees to create a good and lasting impressions to their valued and new customers is a must. On how and why can be read here:

Link: Customer service is the new marketing : Headlight : Digital Automotive Marketing