Wilbur Corncob's Blog March Archive

The Canon Experience

03/29/09 20:30

Customer Service is a crucial and important aspect of a competitive business especially if it involves gadgets and services. A company should prioritize the complains and needs of the customers to have them coming back for more reliable service and merchandise. If not, then expect a series of discouragement campaign against a company with a bad customer service. See how Canon is doing in terms of customer service here:

Link: How To Not Fail At Customer Service (Kudos to Canon) | Geekdad from Wired.com

Tags: canon • customer service • bad customer service •
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BT's Global Services Division on Top of the World

British Telecommunication plc (BT) has one again proved its edge all over the world as it Global Service Division has been ranked as top operator by influential industry analyst - Telemark Services on their recent report of VPN customer experience report. BT's score received the highest record-score ever recorded by Telemark in satisfaction analysis in an overall rating of excellent customer satisfaction... More on the link below.

Link: BT :: BT Ranked Top Global Operator for Customer Satisfaction

Essential Key For Success

There are particular attitude that one should incorporate in order to succeed in life which is also applicable for business. During this recession period, customers are particularly observant and careful on ventures and deals they want to get involved with especially when business establishments tends to have a tendency to shut down. The insurance business is a critical venture which should possess the essential elements found here:

Link: Customer service is key to survival, consultant says - Related Stories - NAMIC dailyLead

A Bad Impression on Dell Customer Service

The power of the new media such as the internet has certain advantage and disadvantages. Advantageous to the part of the customers and consumers as this is where they share various information and sentiments regarding various company's products and services. This is a bit of a disadvantage to companies who does not provide the quality service and products they promised their consumers. Here is the sentiment of a consumer who purchased a computer from Dell:

Link: Whoops! Browser Settings Incompatible

Poor customer service may stifle mobile broadband growth in UK

As far as the United Kingdom is concerned, the growth of mobile broadband will be stifled if mobile operators field in rude and incompetent customer service personnel, according to a research of YouGov for consultancy firm Convergys UK.

The research show, among others, that only 5% percent will pick the cheapest package with worst customer service. You have been warned.

Link: Poor Customer Service Threatens Mobile Broadband : ISPreview UK News

Bronto Software has best customer service department

Props to companies who win customer service excellence awards, especially to those who deserve it really well.

Such is the case of Bronto Software, which recently won the Stevie Awards for Sales & Customer Service for the Best Customer Service Department. The awarding was held at the Caesar's Palace at Las Vegas. Read the full press release here at CarolinaNewsWire.com

Link: Bronto Software Wins Stevie Award for Best Customer Service Department : published at CarolinaNewswire.com - Stay on top of the day's business & technology news

Customer Satisfaction as a Critical Component to Economic Recovery

Customer satisfaction among American consumers has improved in the fourth quarter of 2008, based on the American Customer Satisfaction Index (ACSI). This may well be attributed to the fierce competition that producers are playing to get some profits and survive the storm that we are in.

Customers should be invited to spend, and improving customer service is one of the ways to do so.

Link: Customer Satisfaction Improves; Critical to Economic Recovery According to ACSI

Lunatic Companies

It's bad enough that a company has a buggy website, but bugs are already normal when it comes to really complex corporate websites.

It's even worse when you post the bug on your blog for everyone to know and then a staff member from the company chose to hurl personal insults you instead.

The worst case happens when an official spokesperson from the company acknowledges the incident and proceeds to call the blogger a lunatic.

What would you think about a company like that?

Link: Airline attacks 'idiot, lunatic' bloggers - CNN.com