Wilbur Corncob's Blog January Archive

The Essentiality of Customer Service

01/29/09 09:42

Business may be doing badly in general these days, but your business can make it if you know how to play your cards--and if you know how to deal with your customers well.

In some industries, such as the leisure industry, this is especially important, but don't think you don't have to be courteous to customers if you're not in this industry. After all, the competition is just waiting outside, ready to grab your customers immediately.

Link: Customer service gives businesses the edge - Press & Journal

Tags: essential customer service • customer service • competition •
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Virgin Atlantic wins customer service award

While a lot of posts here detail the bad experiences that customers had with certain companies, we strive to become as balanced as possible by also telling tales of companies with good customer service, hoping that this will inspire other businesses to ensure customer satisfaction.

In a recent survey of the Institute of Customer Service asking 24,000 people about certain institutions, long-haul airlines Virgin Atlantic came out on top of the transport sector. More on this here at the TravelDailyNews.com

Link: By the Institute of Customer Service - {Travel Daily News}

Expert develops new tool to improve customer service

Customers are the life and soul of every business. Without them, businesses will die and become useless. Thus, it goes without saying that their satisfaction with your goods and services are of utmost importance to your company.

Sadly, a lot of customers feel that they suffered from poor customer service handling by certain companies.

It's time for some of us to get our acts done. A customer service expert has developed a new tool that will help companies improve customer service. See more of it here at PR.com

News: Customer Service Expert Offers New Tool to Improve Customer Service - PR.com

Tips on Refunding Your Travel Fare

Refunding your fares from those airlines can be a tough job, but given these hard economic times, you cannot just let those hard-earned dollars forfeit especially if it is not your fault.

With a little persuasion, you do not have to go to legal battles to get your fares refunded. All it takes is an email, with these CNN techniques put into mind.

Link: Six secrets for getting your way - CNN.com

Issues Regarding Customer Services

A responsibility of any merchandise establishment, may it be related to electronics or not extends up to the point of satisfaction of the customer's who have purchased their product or service. It is saddening to hear some establishments still fail to address such customer issues which will greatly affect their reputation as well. Read the rest of it here:

Link: The Daily Citizen, Dalton, GA - Students find customer service lacking