Wilbur Corncob's Blog February Archive

The hell ryanair customers face everyday!

By Frequent Flyer at 02/26/09 08:03

I suppose it should come as no surprise that Ryanair continue to treat their customers like absolute crap! Why do we keep flying with them?!

I found this article today -  "Ryanair attacks  'idiot, lunatic bloggers". A Ryanair staff member replied to a blog from a company computer in their office headquarters calling a customer stupid, an idiot and a liar. As if that wasn't bad enough the Ryanair spokesperson confirmed that this happened, didn't apologise, and then further aggravated the situation by calling their customer a lunatic blogger!

Read more: The hell ryanair customers face everyday! [click]

Tags: ryanair • customer service • airlines • customer relations •
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DTE Energy Website Help a Joke!

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You Asked:

Can you tell me your cost per kilowatt hour for residential customers in Ann Arbor, Michigan?

Read more: DTE Energy Website Help a Joke! [click]

Principle and Customer Service

Even during times of recession like what people are experiencing today, money is hardly the matter when it comes to issues like refunding and exchanging. These cases can go on to court, but the money involved is just a few cents. It is more of the principle associated with these cases that make aggrieved clients pursue the cases.

So is the story of a WHSmith customer.

Link: WHSmith customer service and returns - problems getting postage refunded

Retailers improve cusomer service in face of crisis

There is no doubt that we are now in a buyers' market. Hooray for the consumers! Companies will now do their best to get our favorable 'yes' to their products. And to do that, they do not only mark down the prices of their goods and services. They even ramp up their customer service by hiring more people in this line.

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How Does Your Company Culture Fare?

What do you think of your organization's customer service? Do you think you are satisfying your customers' needs or are you just making them disappointed? Still don't know, then take this quiz to find out.

Customer service is part of your company's culture. However it turns affect the overall impression a customer has on your company, so better excel in that department.

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The Factors of Customer Service

Customer service has two goals: to satisfy customers and to prevent them from being dissatisfied. Studying this further will lead you to complex issues that need to be addressed and that varies from business to business.

But this will not prevent us from linking you to valuable information that will make your business more satisfying for customers. This article, in particular, talks about the factors of customer service and how you can manipulate them to your and your customers' benefit.

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Customer Service and Profits -- the Relation

As I always mentioned in this blog, it is still possible to earn profits in this market, even though there is a crisis going on. You only have to remember two things: first is that you have to aggressively tell people that your business exists; secondly, you have to ensure that you give them top-notch service and not just for the sake of service. If you learn these two things, there might be something in for you.

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Get Your Customers' Loyalty

Are you starting up a business? Well, there are some things that you have to remember well. One is that your business' growth higly relies on the loyalty of customers to your business. The second one is that customers will be loyal if and only if you provide top-notch customer service.

How shall you do this is listed in these articles. Read and understand.

Link: Customer Service - Customer Service Tips - Customer Loyalty

Tips to Get Customer Keep Coming Back

Customers are people, individuals who really drive all industries and businesses.

According to Liz Tahir on her article on About.com, that if business pay to much focus on the merchandise on store or services offered, it will leaves out the most important component which in each and every customer and their loyalty to your company.

Ten easy and down-home customer tips that could make the customer service of companies better that would make customers keep them coming back again and again are also on her article, link below.

Link: 10 Customer Service Tips - Customer Service

Singapore's $100m for Improving Customer Service

Singapore will not scale down measures to fight against the current economic downturn instead they will move up to further uplift its service standard up a notch.

A hundred million dollars will be allocated accordingly as phase two of their ""Go-the-extra-mile-for-service movement" or GEMS. The program's funds in boosting capabilities of the service sector for funding technology and training. More on the link below.

Link: Channelnewsasia.com