Wilbur Corncob's Blog August Archive blog.topic

Measuring Customer Satisfaction

08/31/10 12:29

Companies needs to keep their consumers and be able to attract non-customers. Doing this, they need to keep their customers satisfied and spread the influence to others.

But how does a company know their customers are fully satisfied? Satisfied customers are those people who thinks the product of service delivered by an organization is acceptable or even recommendable. An discussion on satisfaction measurement is on the link below.

Link: How to measure customer satisfaction; Customer Service

Tags: satisified customers • customer service • customer relation • products and services •
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How To Deal With Angry Customers

As a customer service representative, it requires a lot of effort and passion to do it. I have been a call center agent before and I definitely know what it's like to be receiving calls from upset customers. When I say upset customers, I mean those who are really screaming out of frustration and agitation, others are even using profanity, and others even think that you are not a human being. We were trained to be able to sympathize and empathize with the customer's concern. It's really hard to pacify customers especially if they are going through a lot of problems with the services.

Link: calls from angry customers; Angry Customers