'Helpstream update to have Twitter-like features'

Helpstream update to have Twitter-like features

Twitter's influence seems to be not only penetrating advertising plans, but also customer service arms as well.

For instance, the newest update of Helpstream, a SAAS customer service system, will feature a Twitter-like feature that will allow users to easily access information within the Helpstream user community.

Using social media techniques is surely an ingenious way of allowing customers to seek help without much difficulty. More of this here at EWeek.com

Link: Helpstream Customer Service App Includes Twitter-Like F

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