Not all of the customers that come to eat at a restaurant wants to enjoy a meal and pay for. Some of eat, harass, won't pay, and live the other day to do it again.An article from Slash Food discussed about Customers Complaints Scam Schemes which are often pulled off the small time crooks these days.
One of the scheme is called the 'free lunch scam, where a customer would be complaining something about his food after eating mostly of it and then the customer would ask for either a refund or a replacement.
More of the food scams of the full article, link provided below.
Link: What Happens When Customer Complaints Are Scams - Slash