Wilbur Corncob's Blog,

David Hauser, New Fairpoint CEO

Posted by Website Introductions: David Hauser is now the new Fairpoint Communications CEO, he is taking over after Eugene Johnson. Read more: David Hauser, New Fairpoint CEO [click]
Tags: fairpoint, fairpoint communications. Comments: 0.

Props for JC Penney and Kroger

Posted by Website Introductions: As promised, we won't only feature companies with terrible customer service in this blog, but also those companies that offer excellent service to their customers. Read more: Props for JC Penney and Kroger [click]
Tags: jc penney staff, kroger staff. Comments: 0.

Punishing your customers bad allowing corrupt manufacturer practices Minimum Advertised Price

Posted by Wilbur Corncob: To: byron vitalityplus1.com Today, I ordered a Sproutman's Soil-Free Wheatgrass Grower . However, I didn't order it from you, and I chose to spend $10 more than you sell that item for. Here's why. Read more: Punishing your customers bad; allowing corrupt manufacturer practices; Minimum Advertised Price [click]
Tags: punishing customers, minimum advertised price. Comments: 3.

Helpstream update to have Twitter-like features

Posted by Website Introductions: Twitter's influence seems to be not only penetrating advertising plans, but also customer service arms as well. Read more: Helpstream update to have Twitter-like features [click]
Tags: helpstream, saas customer service systems. Comments: 0.

GameStop won t say why it is charging an additional $5 for a Wii accessory

Posted by Website Introductions: It is bad enough when a distributor charges a lot more than the suggested retail price of an item. What's even worse, however, is when these distributors do not comment why they do overcharge. Read more: GameStop won't say why it is charging an additional $5 for a Wii accessory [click]
Tags: raising prices, . Comments: 0.

Personal Customer Service by Ervin Johnson

Posted by Website Introductions: According to a statement made by Earvin "Magic" Johnson, the key to success in urban markets is by showing the clients some respect and looking forward to engage them in their own terms. Read more: Personal Customer Service by Ervin Johnson [click]
Tags: magic johnson enterprises, earvin magic johnson. Comments: 0.

Dedication and good customer service pays off for these BMW technicians

Posted by Website Introductions: Employees who provide excellent customer service do not only get praises from their customers. They get the attention of their employees, too. Read more: Dedication and good customer service pays off for these BMW technicians [click]
Tags: bmw, bmw technicians. Comments: 0.

Investing in IT for Improved Customer Service

Posted by Website Introductions: Companies sometimes really have to put in some investment to improve their customer service arms. This kind of move proves to be beneficial for these companies, as the satisfaction of their customers with their services increase. Read more: Investing in IT for Improved Customer Service [click]
Tags: customer service improvements, broken arrow wear. Comments: 0.

Building Customer Loyalty

Posted by Website Introductions: Lynn Daniel of the Daniel Group elaborates on the scenario of business to business customer service in her post. Read more: Building Customer Loyalty [click]
Tags: customer service, business to business. Comments: 0.

How to Improve Your Company s Customer Service

Posted by Website Introductions: I have mentioned here in the past that the key to a successful business in recessionary times is excellent customer service. Assuming that you read that well and decided to improve your company's customer service operations, the next logical thing to ask is how to improve it. Read more: How to Improve Your Company's Customer Service [click]
Tags: customer service scripts, . Comments: 0.

Good customer service is key to recession success

Posted by Website Introductions: Time and again, it has been proven that the key to an effective business in recessionary times is superior customer service and a positive attitude. Read more: Good customer service is key to recession success [click]
Tags: economic recession, customer service. Comments: 1.

Customer Service as a Key to Stay in Business

Posted by Website Introductions: Jennifer Robinson in an article in the Las Vegas Review Journal quoted vice president of marketing and advertising at Mandalay Bay Scott Voeller. Read more: Customer Service as a Key to Stay in Business [click]
Tags: customer service, scott voeller. Comments: 0.

Starbucks to layoff customer service employees

Posted by Website Introductions: Starbucks announced that it will lay off a number of workers employed in its customer service center in Seattle. Read more: Starbucks to layoff customer service employees [click]
Tags: starbucks, customer service. Comments: 0.

Yet Another Story of Bad Customer Service

Posted by Website Introductions: We've had stories of exceptional customer service in this blog, and I am pretty sure that you were motivated to look for similar service from the companies who profit from you. Read more: Yet Another Story of Bad Customer Service [click]
Tags: bad customer service, customer service. Comments: 0.

Exceptional Customer Service

Posted by Website Introductions: What does it mean to have exceptional customer service nowadays Read more: Exceptional Customer Service [click]
Tags: exceptional customer service, customer service. Comments: 0.

Achieveing Customer Service Nirvana

Posted by Website Introductions: Good customer service is hard to come by these days. Either you get agents who are snobs who hardly follow-up to you, or you get clueless agents who do not know how to help you at all. Good customer service has become such a rarity that customers become thrilled every time they encounter it. Read more: Achieveing Customer Service Nirvana
Tags: customer service nirvana, customer service. Comments: 0.

Covance s clinical pharmacology Received An Award.

Posted by Website Introductions: Covance Incorporated announced that their pharmacology business had received Lilly's 2009 Global Supplier Award. Read more: Covance's clinical pharmacology Received An Award. [click]
Tags: outstanding customer service, covance inc. Comments: 0.

Twitter s Role in Customer Serice

Posted by Website Introductions: Before if one customer receive poor service it will take time before they can tell everyone about it. Read more: Twitter's Role in Customer Serice [click]
Tags: twitter, poor service and twitter. Comments: 0.

Great customer service by Netflix

Posted by Website Introductions: Edward N. Albro described how customer service of any technology or service should be on his article on pcworld's website, link below. Read more: Great customer service by Netflix [click]
Tags: customer service, netflix. Comments: 0.

Businesses fail to meet customer expectations, says survey

Posted by Website Introductions: According to a recent survey commissioned by Atlanta-based Jacada, a consulting firm that aims to work with businesses and improve their relations with the public, businesses are not meeting the customers' service expectations. Read more: Businesses fail to meet customer expectations, says survey [click]
Tags: customer service, customer expectations. Comments: 0.

Twitter Problems, Dangers... by Dennis Howlett

Posted by Website Introductions: Dennis Howlett has been providing comments and analysis on enterprise software since 1991 in various European trade and professional journals. Read more: Twitter Problems, Dangers... by Dennis Howlett [click]
Tags: twitter danger, dennis howlett. Comments: 0.

Why Customer Service Is Bad

Posted by Website Introductions: In truth, a lot of companies would not want to hear customers complaining about their products and services, but they are forced to give that kind of customer service, or risk losing their businesses. This podcast, "Why Customer Service Is Bad," tries to explain the behavior behind the long waiting lines and what-not. Check out the link here at
Tags: podcast, customer service. Comments: 0.

Barnes and Noble to open customer service center in NJ

Posted by Website Introductions: Barnes and amp; Noble, Inc., the world's largest bookseller, announced that it will open a 30000 sq. ft. facility in Lyndhurst, New Jersey. The company is proud to announce that while everyone else was outsourcing customer service work to other nations, it is still investing in the country's technology and people, which leads to more jobs for
Tags: barnes and noble, customer service. Comments: 0.

Customer Service Seminar

Posted by Website Introductions: A seminar - "Knock Your Socks Off Customers" was held in Erma Byrd Higher Education Center by the Beckley Raleigh County Chamber of Commerce to remind all people of the importance of being nice. Being a problem solver and handling irate customers was also taught to guest business owners and leaders invited in the events. Robin Asbury, an
Tags: customer service seminar, robin asbury. Comments: 0.

Comcast helps customers via Twitter

Posted by Website Introductions: It is great to know that companies like Comcast are putting customer service as one of its top priorities by using tools that customers are likely to use, and which may help it reach out to these customers, such as Twitter. The only problem, however, is that due to Comcast's small Twitter service team, much of the company is unaware about it.
Tags: comcast, twitter. Comments: 0.

Self-Service Customer Service

Posted by Website Introductions: Companies always have the task of balancing the need of customers to gain access to post-sales support services and the cost of providing such services. These days it may sometimes seem unrealistic to spend much on customer support when the rest of the business' components are flailing. What they have to develop now is a task-oriented
Tags: task oriented, self service. Comments: 0.

Verizon Community Forums

Posted by Website Introductions: Verizon has certainly found a way to keep in touch with its customers, their complaints, and their customers. That is through the Verizon Community Forums. In the forums, customers will be able to get in touch with Verizon customer relations officers and ask them questions, give advice, and inquire about Verizon's portfolio of products. The forums
Tags: verizon, community forums. Comments: 0.