Wilbur Corncob's Blog,

Measuring Customer Satisfaction

Posted by Website Introductions: Companies needs to keep their consumers and be able to attract non-customers. Doing this, they need to keep their customers satisfied and spread the influence to others. But how does a company know their customers are fully satisfied Satisfied customers are those people who thinks the product of service delivered by an organization is acceptable
Tags: satisified customers, customer service. Comments: 0.

How To Deal With Angry Customers

Posted by Website Introductions: As a customer service representative, it requires a lot of effort and passion to do it. I have been a call center agent before and I definitely know what it's like to be receiving calls from upset customers. When I say upset customers, I mean those who are really screaming out of frustration and agitation, others are even using profanity, and
Tags: upset customers, sympathize. Comments: 0.

Customer Service Reps

Posted by Website Introductions: I know it's hilarious to be mistreated by a customer. But sad to say, there are customers who are "always" mistreating the reps. I have been a customer rep for several years and I have dealt with a lot of mean customers. As though it's the rep's fault if something happened to his/her account. Anyway, call center's number 1 rule is NEVER to
Tags: verizon, zero tolerance violation. Comments: 0.

Food Scam Schemes by Small time crooks

Posted by Website Introductions: Not all of the customers that come to eat at a restaurant wants to enjoy a meal and pay for. Some of eat, harass, won't pay, and live the other day to do it again. Read more: Food Scam Schemes by Small time crooks [click]
Tags: food scams, slash food. Comments: 0.

According to fairpoint communications, customer services is improving

Posted by Website Introductions: Already improving is the customer service arm of Fairpoint Communication. Due to complaints coming from customers, this is only just two months after it had been noticed by state regulators. Read more: According to fairpoint communications, customer services is improving [click]
Tags: fairpoint communications, customer service. Comments: 0.

edgy technology meets customer service

Posted by Website Introductions: In Boston s Back Bay, together, technology an customer service add bright splashes of color to the ultramodern, glass and steel palette of the Apple Store. At least, this is what I gathered from what I read. Read more: edgy technology meets customer service [click]
Tags: apple store, two apples. Comments: 0.

grossly unfair is pay pal s Asia Pacific operation

Posted by Website Introductions: Typhoon Ondoy had caused organizations, as well as some non profit groups to immediately set up donation campaigns for those victims of which had been devastated by the destruction of the typhoon. Read more: grossly unfair is pay pal's Asia Pacific operation [click]
Tags: paypal unfair, txtpower. Comments: 0.

the social gaming ecosystem of hell is considered as scamville

Posted by Website Introductions: Big social gaming companies are making a killing on social networking sites such as Facebook and myspace and so on, through simple games such as Farmville and Mobsters and so forth. Read more: the social gaming ecosystem of hell is considered as scamville [click]
Tags: social gaming ecosystem, facebook. Comments: 0.

customer service now being tackled by Dilbert

Posted by Website Introductions: For well over a decade now, Dilbert has been skewering corporate culture. Scott Adams has surely retained his sharpness over the year, very much unlike the other master of social commentary, GB Trudeau with Doonesbury. Read more: customer service now being tackled by Dilbert [click]
Tags: customer service, vp of sales. Comments: 0.

WEIGHTS Interview

Posted by 'Interviewer': Name of your website WEIGHTS Your name S.K.SINGHANIA Your Location (city, etc) B-DEOGHAR Please give us a short summary of your website Accuracy in Weighing will protect the rights of producers and consumers. Read more: WEIGHTS Interview [click]
Tags: consumer protection, weighing accuracy. Comments: 0.

Want To Talk To God

Posted by Website Introductions: Through prayers we can talk to God. And did you ever imagine talking to God via telephone or the internet What do you think would happen if this thought is possible, or what would people say to God. Read more: Want To Talk To God [click]
Tags: customer service, god. Comments: 0.

better quality for less money is the ultimate goal of any business

Posted by Website Introductions: Customer service is now on the survival chain as many people are beginning to wonder about its effectiveness in a time where greater competition for fewer dollars in the bigger picture in big business. Read more: better quality for less money is the ultimate goal of any business [click]
Tags: customer service, good business. Comments: 0.

listening to customers is not the only way to run the perfect business

Posted by Website Introductions: I am sure that it is always understood by most people doing business in the world that they have to listen to their customers and that this was always going to be the best way to go about running a business. Read more: listening to customers is not the only way to run the perfect business [click]
Tags: customer service, database marketing. Comments: 0.

Treating your customers as bas as possible

Posted by Website Introductions: DirecTV is announced as the end all of home TV entertainment. What you actually see is a lot of "bla, bla, bla" They have a very poor, or non-existent, customer service. Read more: Treating your customers as bas as possible [click]
Tags: directv, written apology for harassment. Comments: 0.

Twitter as Effective Customer Service

Posted by Website Introductions: The power of the web 2.0 shouldn't be underestimated as mere social networking but rather as an asset and way of properly marketing one's product or services. Many companies have now acquired accounts in social networking sites like Twitter to better improve their image to their customers by providing quality customer services. See how one's
Tags: customer service, twitter and customer service. Comments: 0.

Kabuki tweet

Posted by Website Introductions: Tweeter Tweeting Tweeted All sort of things to do and get value from. As the name says, it s a small town little central plaza, european style. Everybody gathers there and all see of so and so is pregnant, or if so and so and Mary are holding hands. Read more: Kabuki tweet [click]
Tags: tweet service, julia 72. Comments: 0.

The customer is all there is.

Posted by Website Introductions: That and acute;s right, exactly as it sounds There is NOTHING in business outside your customers. You may think you have a warehouse full of luxury shoes, electric appliances, dresses, hats, etc. Read more: The customer is all there is. [click]
Tags: customer service tips, our old egos. Comments: 0.

David Hauser, New Fairpoint CEO

Posted by Website Introductions: David Hauser is now the new Fairpoint Communications CEO, he is taking over after Eugene Johnson. Read more: David Hauser, New Fairpoint CEO [click]
Tags: fairpoint, fairpoint communications. Comments: 0.

Props for JC Penney and Kroger

Posted by Website Introductions: As promised, we won't only feature companies with terrible customer service in this blog, but also those companies that offer excellent service to their customers. Read more: Props for JC Penney and Kroger [click]
Tags: jc penney staff, kroger staff. Comments: 0.

Punishing your customers bad allowing corrupt manufacturer practices Minimum Advertised Price

Posted by Wilbur Corncob: To: byron vitalityplus1.com Today, I ordered a [404 Check: was link to http:/ / sproutman. com/ index. php main_ page=product_ info and amp;cPath=2 and amp;products_ id=41, anchor: Sproutman's Soil-Free Wheatgrass Grower] . However, I didn't order it from you, and I chose to spend $10 more than you sell that item for. Here's why. Read more:
Tags: punishing customers, minimum advertised price. Comments: 3.

Helpstream update to have Twitter-like features

Posted by Website Introductions: Twitter's influence seems to be not only penetrating advertising plans, but also customer service arms as well. Read more: Helpstream update to have Twitter-like features [click]
Tags: helpstream, saas customer service systems. Comments: 0.

GameStop won t say why it is charging an additional $5 for a Wii accessory

Posted by Website Introductions: It is bad enough when a distributor charges a lot more than the suggested retail price of an item. What's even worse, however, is when these distributors do not comment why they do overcharge. Read more: GameStop won't say why it is charging an additional $5 for a Wii accessory [click]
Tags: raising prices, . Comments: 0.

Personal Customer Service by Ervin Johnson

Posted by Website Introductions: According to a statement made by Earvin "Magic" Johnson, the key to success in urban markets is by showing the clients some respect and looking forward to engage them in their own terms. Read more: Personal Customer Service by Ervin Johnson [click]
Tags: magic johnson enterprises, earvin magic johnson. Comments: 0.

Dedication and good customer service pays off for these BMW technicians

Posted by Website Introductions: Employees who provide excellent customer service do not only get praises from their customers. They get the attention of their employees, too. Read more: Dedication and good customer service pays off for these BMW technicians [click]
Tags: bmw, bmw technicians. Comments: 0.

Investing in IT for Improved Customer Service

Posted by Website Introductions: Companies sometimes really have to put in some investment to improve their customer service arms. This kind of move proves to be beneficial for these companies, as the satisfaction of their customers with their services increase. Read more: Investing in IT for Improved Customer Service [click]
Tags: customer service improvements, broken arrow wear. Comments: 0.

Building Customer Loyalty

Posted by Website Introductions: Lynn Daniel of the Daniel Group elaborates on the scenario of business to business customer service in her post. Read more: Building Customer Loyalty [click]
Tags: customer service, business to business. Comments: 0.

How to Improve Your Company s Customer Service

Posted by Website Introductions: I have mentioned here in the past that the key to a successful business in recessionary times is excellent customer service. Assuming that you read that well and decided to improve your company's customer service operations, the next logical thing to ask is how to improve it. Read more: How to Improve Your Company's Customer Service [click]
Tags: customer service scripts, . Comments: 0.