I have mentioned here in the past that the key to a successful business in recessionary times is excellent customer service. Assuming that you read that well and decided to improve your company's customer service operations, the next logical thing to ask is how to improve it.
This article that I read points out two steps to improve customer service: hire friendly staff and lose the scripts. It's that simple.
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news How to Improve Your Company's Customer Service; Wilbur Corncob's Blog
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