Wilbur Corncob's Blog September Archive

Customer Service: A Laughing Matter?

By Website Introductions at 09/21/08 23:48

Customer Service is one essential key fro success of a company by providing customer care and services to its valued or new customers. The challenge here is how to motivate and increase the productivity of customer service representatives and staffs in providing quality services for the company's customers. Customer service task is no laughing matter but one speaker begs to differ. Read about how he motivated these representatives in Annual Call Center Exhibition which can be read here.

Link: destinationCRM.com: Customer Service Is No Laughing Matter. But Laugh Anyway.

Be A Consumer Troubleshooter

When you've got a problem, try to talk things out. When you think you are right about an issue, try to negotiate and settle things peacefully. When everything screws up, try to calm down and plan your actions.

These is the philosophy of the troubleshooter, or in the case of consumers, a consumer troubleshooter. Tips and stories galore may be read here at Troubleshooter Blog.

Link: Troubleshooter Blog: Joe's Talkin' Trouble - NewsChannel5 Story - WEWS Cleveland