Wilbur Corncob's Blog May Archive

Achieveing Customer Service Nirvana

05/31/09 06:43

Good customer service is hard to come by these days. Either you get agents who are snobs who hardly follow-up to you, or you get clueless agents who do not know how to help you at all. Good customer service has become such a rarity that customers become thrilled every time they encounter it.

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Tags: customer service nirvana • customer service • good customer service • clueless agents •
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Great customer service by Netflix

Edward N. Albro described how customer service of any technology or service should be on his article on pcworld's website, link below.

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Businesses fail to meet customer expectations, says survey

According to a recent survey commissioned by Atlanta-based Jacada, a consulting firm that aims to work with businesses and improve their relations with the public, businesses are not meeting the customers' service expectations.

Read more: Businesses fail to meet customer expectations, says survey [click]