Wilbur Corncob's Blog February Archive

The Ultimate Advertising for Bloggers... Ryanair's Inflight Magazine!

By Wilbur Corncob at 02/27/09 06:26

Since Ryanair has gone public with the idea that bloggers who might write about their experiences with the company are "lunatic bloggers"...  I thought I would explore advertising in their inflight magazine. Of course, I doubt Ryanair would call bloggers that write about positive experiences to be "lunatics".

I would of course, consider any company that expects 100% of their customers and potential customers to have had positive experiences to be lunatic companies! Additionally, any company that would expect customers with bad experiences to keep quiet is surely in need of some serious psychiatric medication

Read more: The Ultimate Advertising for Bloggers... Ryanair's Inflight Magazine! [click]

Tags: ryan air • aer lingus • lunatic bloggers • customer service •
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The hell ryanair customers face everyday!

I suppose it should come as no surprise that Ryanair continue to treat their customers like absolute crap! Why do we keep flying with them?!

I found this article today -  "Ryanair attacks  'idiot, lunatic bloggers". A Ryanair staff member replied to a blog from a company computer in their office headquarters calling a customer stupid, an idiot and a liar. As if that wasn't bad enough the Ryanair spokesperson confirmed that this happened, didn't apologise, and then further aggravated the situation by calling their customer a lunatic blogger!

Read more: The hell ryanair customers face everyday! [click]

Principle and Customer Service

Even during times of recession like what people are experiencing today, money is hardly the matter when it comes to issues like refunding and exchanging. These cases can go on to court, but the money involved is just a few cents. It is more of the principle associated with these cases that make aggrieved clients pursue the cases.

So is the story of a WHSmith customer.

Link: WHSmith customer service and returns - problems getting postage refunded

Retailers improve cusomer service in face of crisis

There is no doubt that we are now in a buyers' market. Hooray for the consumers! Companies will now do their best to get our favorable 'yes' to their products. And to do that, they do not only mark down the prices of their goods and services. They even ramp up their customer service by hiring more people in this line.

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How Does Your Company Culture Fare?

What do you think of your organization's customer service? Do you think you are satisfying your customers' needs or are you just making them disappointed? Still don't know, then take this quiz to find out.

Customer service is part of your company's culture. However it turns affect the overall impression a customer has on your company, so better excel in that department.

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The Factors of Customer Service

Customer service has two goals: to satisfy customers and to prevent them from being dissatisfied. Studying this further will lead you to complex issues that need to be addressed and that varies from business to business.

But this will not prevent us from linking you to valuable information that will make your business more satisfying for customers. This article, in particular, talks about the factors of customer service and how you can manipulate them to your and your customers' benefit.

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