Wilbur Corncob's Blog December Archive

Amtrak should care about its passengers

12/29/08 14:12

In a country where trains are not as supported as private vehicles and buses, something is inherently wrong with the US national train carrier Amtrak because it still refuses to care about its remaining loyal customers. Then it expects the Congress to subsidize its operations.

Before the subsidy, its employees should first learn what customer service is.

Link: COLUMN - Stuck on Amtrak, stuck with Amtrak - Holland, MI - The Holland Sentinel

Tags: customer service • amtrak • loyal customers •
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Verizon to invest $11 million to improve customer service

At long last, the Public Service Commission and Verizon have finally reached an agreement for the latter to invest $11 million to build better infrastructure and hire 49 more maintenance technicians for West Virginia.

The intervention of the PSC came after a petition was filed to it by Byron Harris, head of the Commission's Consumer Advocate Division.

According to Harris, complaints about Verizon's poor customer service have been rising throughout the years and appropriate action must already be put in place.

Link: The Charleston Gazette - West Virginia News and Sports - News - PSC, Verizon OK $11 million customer service improvement plan 

Sprint tops customer service survey

At least some phone companies out there provide good customer service.

In a recent survey, Spring came out on top of the list when it comes to quickly answering customer calls, answering 89 percent of 1000 calls under thirty seconds. This is the only company in the list to have reached more than 80 percent.

Specifics of the survey can be read here at BizJournals.com

Link: Sprint scores well on customer service survey - Wichita Business Journal:

Good Customer Service

Even if a company have a competitive "lowest prize", they should not disregard a good customer support/service or buyer buyer will go somewhere else. The quality level of customer service a company or corporation gives affect how they perceives and interacts with them. On the link below, Bart Perkins - a managing partner at a Ky.-based Leverage Partners Inc., describes some points how the "customer service" of a company greatly affects them.

Link: Good customer service provides internal rewards

Customer Service and Marketing Tips

Marketing is needed in order to sell your product. Without effective marketing, your products will be left out unnoticed. But equally important is customer service, or the way you serve and handle customer complaints after you get them to trust your product.

Becoming good at these two is no joke. However, with the willingness to learn from mistakes, you can finally master what it takes.

Link: Customer Service and Marketing Tips

Popeyes notices its lacking customer service

A business should always be aware of its strengths and weaknesses. Any decent business cannot possibly turn a deaf ear towards the complaints of its customers. In the case of Popeyes, its major weakness is its lacking customer service, which it now intends to change through its rebranding program and user feedback. More abou tit here at QSRWeb.com

Link: Popeyes hopes to rebound with improved customer service | Soup/Salad/Chicken | QSR Web

Monsters with New Facilities

Monster (R), - a global leader in online careers and recruitment resource, ground breaks its new main base with the state of the art customer service facility in Florence, South Carolina.

Red Rock Developments of Columbia were chosen to create monster 75,000 square foot facility which is expected to be completed by fall 2009.

Upon the completion of the facilities, it will give 350 talented individuals a full time positions and more in the future. Currently Monster has over 200 people on their temporary facility in the state.

Link: Monster Breaks Ground on State-of-the-Art Customer Service Facility in Florence, South Carolina - MarketWatch

Building Company-Customer Relationships During Economic Falls

During times of economic depression, there is an opportunity for companies to get in touch more with their customers and show that they do care for them.

This is not the time for companies to worry so much about their state. This is the time for the companies and their customers to cooperatively find solutions around the problems set against them. So if you want your business to thrive after this recession, care about your customers.

Link: Customer Service Teams Shown How To Benefit From Economic Recession