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'Businesses fail to meet customer expectations, says survey'

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Businesses fail to meet customer expectations, says survey

05/19/09 22:39

According to a recent survey commissioned by Atlanta-based Jacada, a consulting firm that aims to work with businesses and improve their relations with the public, businesses are not meeting the customers' service expectations.

During times when businesses are going sour, customers demand more. It is the businesses' obligation to meet these expectations and yet they fail to do so.

Surprise, surprise.

Link: Study: Customer service stinks and consumers are fed up: Consumer Reports Money & Shopping Blog

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