news Moment of Truth; Wilbur Corncob's Blog Top Searches: • airline moment of truth • moment of truth in customer service • moment of truth scandanavian airlines • finding the moment of truth of airlines • momment of truth • service moment of truth • moment of truth in airline • carlson s moment of truth • carlson the moment of truth • momment of trueth • customer service moments of truth • carlson moment of truth • moment of truth by jar carison •
Almost all service rendering business believes that the "customer is always right". They should, cause if they don't, customers that will remember a bad impression about the services they've received won't be coming back and there is chance of receiving a negative impact on the business. It all depends on the "momment of truth"
Jay Carlson from Scandanavian Airlines coined the phrase "Moment of truth" where is the time when an interaction occurs between a customer and the service provider which can and will leave either a positive or negative impression on customer.
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