It is great to know that companies like Comcast are putting customer service as one of its top priorities by using tools that customers are likely to use, and which may help it reach out to these customers, such as Twitter.
The only problem, however, is that due to Comcast's small Twitter service team, much of the company is unaware about it. Talk about uncoordinated customer service.
Link: Comcast customer service takes to Twitter, with mixed results | The Industry Standard
