'How the BBB Tortures Customers and Denies Access to those Outside the USA'

How the BBB Tortures Customers and Denies Access to those Outside the USA

Today I had occassion to contact the Better Business Bureau (BBB) through their online complaint form.

I found part of the process completely frustration and for an organization dedicated to helping consumers beyond comprehension.

It's a simple thing really, the entry box for your phone number. One might expect to enter a phone number like (212) 555-1212 or 212-555-1212 for readability, compared to say 2125551212 which is error prone to boot.

My problem when a bit further, being outside the USA my phone number including country code is 11 digits, without the country code 8. Neither computes, nor does putting a + to indicate an international number.

The only response I got was the "brilliant" error message: "Enter numbers only ########## no ( or -".

The completely absurd part of it is that its one line of perl and probably the same in PHP to simply filter out the spaces, dashes and the like.

I would hope the BBB did better in their interaction with consumers!

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