Today I had occassion to contact the Better Business Bureau (BBB) through their online complaint form.I found part of the process completely frustration and for an organization dedicated to helping consumers beyond comprehension.
It's a simple thing really, the entry box for your phone number. One might expect to enter a phone number like (212) 555-1212 or 212-555-1212 for readability, compared to say 2125551212 which is error prone to boot.
My problem when a bit further, being outside the USA my phone number including country code is 11 digits, without the country code 8. Neither computes, nor does putting a + to indicate an international number.
The only response I got was the "brilliant" error message: "Enter numbers only ########## no ( or -".
The completely absurd part of it is that its one line of perl and probably the same in PHP to simply filter out the spaces, dashes and the like.
I would hope the BBB did better in their interaction with consumers!
